Standard and Platinum members have access to additional benefits.

If you are a Standard or Platinum member and you wish to claim your airport lounge passes, please email us with the following details: 

• The airport you are flying from 

• Your departure time and date 

• Your flight number 

• The names of those you are travelling with (as they appear on the passport)  

• The ages of any children you are travelling with.  

If you are a Platinum member and you wish to receive Holiday Planning Assistance from your dedicated Swap Team, please email or call us, and let us know: 

• The location(s) you wish to travel to 

• The date of your trip 

• How many people you are travelling with, and if you are travelling with children 

• If you would prefer a Classic Swap or a Points Swap.