We understand that accidental damage can happen on a trip. If something has been damaged, we would encourage you to reach out to your host immediately and let them know. It’s always best to have an honest conversation and find a resolution. 

Most hosts will be happy if you offer to pay to repair or replace items that have been damaged. They may even have insurance to protect against accidental damage caused by someone staying in their home – so get in touch with them, and we’re confident that you’ll find a simple solution. And if you do need any further support, then our friendly Customer Service team will be happy to help you.