What are trip reviews and why do they matter?
A trip review is the feedback given by a guest after their stay in another member’s home. Trip reviews are an opportunity to share your experiences with other members; where you can let others know how your home swap went, the things you found to be better than your expectations, and perhaps share some feedback with your host.
How to find your reviews
Members are notified with an email once they have completed a home swap, and they also have a notification waiting for them when they visit ‘My Account’. These serve as great reminders if you’re on the go, or have multiple swaps booked.
How to leave a trip review (Step-by-step)
Login to your Love Home Swap account.
Head to ‘My Account’ and scroll down to the area titled ‘Review your trips’. This is where you will find any outstanding review requests.
Click on the link called ‘Review my swap experience’ where you will then be presented with the Review form.
Once on this page, you will be able to rate your trip based on categories including location, cleanliness, property description, comfort and communication with your host. This will be rated on a scale of 1-5, with 1 being very dissatisfied and 5 being very comfortable.
After rating your swap, you will have the chance to write your review, going into more detail so that you can leave your host the best feedback of your stay. Find out our top tips on what to include in your trip review here.
Once complete, you can hit the pink ‘Leave a review’ button to confirm your entry. Once submitted, the review will be looked at by the Customer Care Team in-house before it is posted to the listing of your host.
Once approved, your review will appear on your host's profile like the image below.
Who benefits from swap reviews?
Reviews are a great way to say thanks and give honest feedback to your host - they also help build trust in their profile for future home swappers who are considering requesting a stay in their home. Reviews are also beneficial for the guest, as by leaving reviews of your swap, your profile will be boosted in the search results.